Our office charges a $25 fee for missed appointments. This is made necessary by increasing numbers of people not keeping their appointments, which is very frustrating when we are so busy and there are so many other people who want to be seen sooner. (We do, as a courtesy, make reminder phone calls 48 hours prior to appointment date, please make sure to update your phone numbers with the front desk.) The fee is not covered by your insurance and will apply if you fail to notify us of a cancellation at least twenty-four hours in advance of your appointment time. (Our phone lines open at 8:30 a.m.) If you need to cancel an appointment please call as soon as you know during business hours. Please do not call after hours, and do not leave messages on the triage line. Should an emergency arise that causes a missed appointment, please contact the office as soon as possible to discuss the fee.
Parents are responsible for all office charges and payment is expected at the time of service. All insurance co-payments are due at the time of the visit. A 10% discount, for self-pay patients, is available for payment in full at the time of the visit by cash, check or credit card. Unpaid balances are billed monthly. For your convenience we accept most major credit cards. IF your plan requires, you must contact them PRIOR to a first appointment to name us as your Primary Care Provider (PCP). Parents are ultimately responsible for any charges or portion thereof for which payment is denied by insurance for whatever reason, except where prohibited by law or prior contractual agreement.
Unpaid balances are billed monthly. We use computer billing and are aware that sometimes errors do occur. Please call 1-800-478-6675 if you have a question about your bill. Most problems can be settled quickly and easily, and your call will prevent any misunderstandings. If you are having trouble paying your bill or unable to pay on the day your child needs to be seen, please explain the situation to us. Satisfactory arrangements can almost always be made. Financial considerations should never prevent a child from receiving the care they need at the time they need it.